How our AI tools work — and what happens to your information
We built the Translate a Letter tool, Grants Match, and the Annual Review Helper to make the EHCP process less overwhelming. Because these tools rely on artificial intelligence, we want to be completely open about what happens to any information you put in.
What model is used?
Our AI tools send the text you paste in to a large language model (LLM) to generate a plain-English response, translation, or draft. The current tools use Google Gemini models through the Lovable AI Gateway. The provider may change, so each tool identifies when text is sent for AI processing.
Is my child's information used to train AI?
We do not use submissions to train our own model. The gateway and model provider must process submitted text to return an answer. We have not independently verified a universal no-training guarantee across every current provider and contract, so remove names and identifying details.
Is my information stored?
The application does not intentionally save pasted text to its database. Gateway, provider and infrastructure logs may have their own retention periods, so we do not promise zero retention. The Translate tool keeps limited request metadata for abuse prevention, including a one-way IP hash, timestamp, language, input length and sign-in status.
What is different about the Draft Checker?
Its current file extraction, section detection and optional identity scrub run in your browser. AI analysis is marked coming soon and is not currently sent to a model provider.
What about evidence files I upload to my account?
If you use the case-management area to save a document (like a school letter or a professional report), that file lives in a private, access-controlled storage bucket. It is encrypted in transit (HTTPS) and encrypted at rest by the storage provider. It is not read, analysed, shared, or used to train any AI model. You can delete any file at any time. When you delete your account, all uploaded evidence is deleted within 30 days.
Belt and braces — what we ask you to do
Even with these safeguards in place, we recommend removing your child's name, school name, date of birth, and any case references before pasting anything into the AI tools. The tools work perfectly well with 'my child' in place of a name. This is a good habit to have with any online tool.
If you would rather not use AI at all
Most of the site does not use AI. The letter templates, plain-English guides, deadline calculator, and multilingual resources all work without any AI involvement. You can use these without pasting in a single word of personal information.
Questions or concerns
Email us at help@ehcpcompass.co.uk. We would rather you asked than didn't use the site.